Privacy Policy
Last updated: January 24, 2026
Novva ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
Information We Collect
We collect information you provide directly to us when you:
- Create an account (email address, password, business name)
- Add customer information (names, phone numbers, email addresses, vehicle details)
- Schedule appointments and services
- Use our invoicing features
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Novva app
- Send appointment reminders and notifications (with your permission)
- Process invoices and track payments
- Respond to your comments, questions, and customer service requests
- Send you technical notices and security alerts
Data Storage and Security
Your data is stored securely using Supabase, a trusted cloud database provider. We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL)
- Encryption of data at rest
- Row-level security ensuring you can only access your own data
- Regular security updates and monitoring
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- With service providers who assist in operating our app (e.g., email delivery services)
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt out of marketing communications
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.
Children's Privacy
Novva is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: